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SRA’s Up Close & Personal with the C-Suite on 9 June 2022 was a huge success! Mr Douglas Benjamin, Chief Executive Officer of FJ Benjamin (Singapore), the first in the series of influential C-Suite leaders to be featured, shared interesting facts about the retail industry and the audience greatly benefitted from his candid responses in the Q&A. Watch this space for more sessions of Up Close & Personal with the C-Suite!

SRA member companies and students from IHLs joined us in our experiential learning journey to Decathlon Singapore Lab and had the opportunity to interact with Decathlon’s Order Management Specialist and eCommerce Operations Leader to learn more about their store operations. Read on to find out more.

Franchising is a dynamic business model that allows you to become an entrepreneur thanks to the strength of a network, the reputation of the franchisor, and also a proven successful & replicable concept. Not all franchises are the same, so it is highly critical to find one that matches your financial goals alongside your desires and experiences.

HR practitioners from Bata Shoe, Choicecycle CCTV, Chow Tai Fook Jewellery, Converge Spot, Courts, ECCO Shoes, Jean Yip Salon, Norbreeze Group and The Curtain Boutique participated in the complimentary Employee Value Proposition (EVP) workshop organised by SRA on 10 May 2022 to craft a strong EVP that supports their business strategy and learn how to deliver the employment experience outlined in the EVP.

Students from ITE College Central, ITE College West and National Technological University attended the complimentary Service Excellence Workshop organised by SRA on 6 May 2022 to enhance their customer service skills and prepare themselves for internship/career in retail.

Yvon Bock, Founder and CEO, Hegen and Leon Bock, Co-Founder and COO, Hegen hosted our members at the Hegen Experiential Centre on 29 March 2022. We saw how they created a unique and compelling brand story and utilised the latest technology to become one of the fastest-growing brands in Singapore. Hegen also shared with participants branding tips and the importance of keeping up with the latest technological trends to develop a holistic customer experience.

With the reopening of borders, retailers can leverage on opportunities overseas for business growth. In 2022, Indonesia has gradually moved to re-open its economy and international borders, and economic recovery will likely accelerate. Join us in the inaugural Go Global webinar and learn on the Indonesian retail landscape, economic outlook and business trends from our esteemed panel of speakers from Lippo Malls Indonesia and PT Savills Indonesia. Learn, Land and Localise with GlobalConnect@SBF’s complimentary in-market assistance for your overseas expansion plans.

Futuristic retail topics are hot on the agenda at eTail Asia 2022, as it makes a live and in-person return after 2 years. The event aims to share new industry innovations, provide tips to help businesses increase their profits, and help professionals develop new connections within the retail industry.

Join our webinar and hear from our speakers on how to: • Use data to adapt your retail strategies to thrive in the new normal • Create a framework to start collecting data effectively • Use free tools to access industry meta data and measure your performance against your competitors • Integrate data with simple solutions to support marketing and increase sales • Embark on data projects with government support and schemes

The Focus Group Discussion on Progressive Wage Model (PWM) for the Retail Industry was held virtually on Monday, 28 March 2022. Hosted by the Tripartite Cluster for Retail (TCR) Chair Ms. Yeo Wan Ling, the FGD covered topics like the New Local Qualifying Salary (LQS) requirements with effect from 1 September 2022, Implementation Timeline of the various Progressive Wages Moves as well as the Progressive Wage Credit Scheme (PWCS) which was announced at the recent Budget 2022.