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Still thinking whether you should join us for our study mission to NYC in Jan 2022? Join us in this webinar where Mr Glenn Koh, Vice President, Marketing and Leisure Trade (West Coast), Singapore Tourism Board who will share a glimpse of life in New York in this post pandemic era and also how STB can help promote local brands in US.

Join us LIVE on Facebook as we unveil the winner of the EXSA (Retail) 2021 Service SuperStar Award! Find out what’s the success formula of our service champions and learn from the BEST in the industry. Take part in the live quiz and you may just win prizes like a 2-in-1 Steamboat & BBQ Grill and powerbanks!

Moving from pandemic to endemic, retailers in Singapore have to innovate and digitally transform themselves in more ways than one to drive and enhance customers’ engagement across omnichannel to personalise and improve their journey experience. Increasing brand awareness and differentiating yourselves would help your organisation emerge stronger amidst the new normal.

Customer experience is the bedrock of any service encounter. For any organisation to affirm its own strengths and improve its blind spots, mystery shopping is one valuable research method that can gather authentic and revealing data.

As announced by PM Lee at the National Day Rally 2021, the Progressive Wage Model (PWM) for Retail Industry will be implemented in September 2022. Join us in this industry engagement for an overview of the 4-ladders of PWM: job roles & career progression; training and upskilling; enhanced productivity; and wage rungs for Retail workers. This session is hosted by Tripartite Cluster for Retail (TCR) Chair Ms Yeo Wan Ling who is also Director at the NTUC U SME, and Mr. R Dhinakaran, SRA President. This is also a great opportunity to have your questions answered during the Q&A segment.

Join industry and AI experts as they share how AI have been deployed in the retail sector globally; from famous international brands to lesser-known SMEs. Learn and understand how you can generate predictive and prescriptive insights using data from ordinary solutions used by almost every retailer – from POS to social media, inventory to customer database, every bit of data collected everyday, are fuel to ignite the AI waiting to add its formidable capability to enhance the retailer’s business.

Partner with our Year 3 Business Digitalisation Track students. They are equipped with competencies in business digitalisation, including digital marketing. They will support you in planning and executing a customised digital commerce playbook for your business through

In the “New Retail” era, go beyond adopting current e-commerce applications and consider developing your own dynamic middle platform to conduct B2B and B2C marketing. Join industry experts as they share their insights on how digital transformation can be a way to pursue new and improved revenue streams and new business models.

GoSpree 8.8 Flash Deal – Are you ready to grab those Singtel E-vouchers on GoSpree at 12am? P.S. Use the Singtel E-vouchers to offset your purchase on no contract devices and gadgets like phones, tablets, earphones, power banks, speakers and smartwatches – Bookmark GoSpree and get notified when we go live! Not a GoSpree member?… View Article

This 2 and a half-day course is specially curated to provide a strategic understanding of how digital marketing could enhance your brand and lead to direct sales. It would take a deep dive into different platforms, strategies and marketing tools, and also explore the role of entertainment via videos and live streaming. During the workshop,… View Article

This 2 and a half-day course is specially curated to provide a strategic understanding of how digital marketing could enhance your brand and lead to direct sales. It would take a deep dive into different platforms, strategies and marketing tools, and also explore the role of entertainment via videos and live streaming. During the workshop,… View Article

The need to reimagine retail started as far back as the changing consumers’ lifestyle, globalisation and the advent of digitalisation. The recent pandemic catapulted and realised the change faster and stronger! In the past year, consumers experienced many changes including shopping from different brands and in different formats. Many shared that they are prepared to… View Article