Moving from pandemic to endemic, retailers in Singapore have to innovate and digitally transform themselves in more ways than one to drive and enhance customers’ engagement across omnichannel to personalise and improve their journey experience. Increasing brand awareness and differentiating yourselves would help your organisation emerge stronger amidst the new normal.
26 Oct 2021 - 26 Oct 2021Read More
Customer experience is the bedrock of any service encounter. For any organisation to affirm its own strengths and improve its blind spots, mystery shopping is one valuable research method that can gather authentic and revealing data.
20 Oct 2021 - 20 Oct 2021Read More
This workshop aims to provide a hand-on experience on basic styling and photography with a smartphone on products/items for marketing of merchandise/service selling and content creation. This is a blended course consisting of eLearning and online workshop. Workshop Dates and Duration 3 hours Online Workshop via ZOOM and Upcoming intakes: 27 Oct, 3 Nov 2021, 12... View ArticleRead More
NEWS AND UPDATES
[COVID-19] Updated Advisory for Safe Management Measures at Retail Establishments and Lifestyle-Related Service
Singapore entered the Stabilisation Phase on 27 September 2021 to slow down the rate of transmission and protect our healthcare system. The Multi-Ministry Taskforce (MTF) announced a tightening of Safe Management Measures (SMMs) from 27 September through 24 October 2021, to slow down current community transmissions. With effect from 13 October 2021, vaccination-differentiated Safe Management Measures… View ArticleRead More
We Need To Respect The Covid-19 Virus But Not Be Paralysed By It! From Dorscon Orange in Feb 2020 to Circuit Breaker, then Heightened Alert and now the Stabilisation Phase, it has indeed been an arduous journey for everyone. We are forever indebted to the untold sacrifice of our frontline healthcare workers who faced Covid19… View ArticleRead More
Retail sales fell 2.8% in August 2021 on a year-on-year basis, a reversal from the 0.2% growth in July 2021. The decline in August 2021 was attributed mainly to lower motor vehicle sales (-17.5%) that corresponded with the lower COE quota this year. Excluding motor vehicles, retail sales was at a similar level as August… View ArticleRead More
As announced by MTF earlier, to slow down community transmission, there will be a tightening of community safe management measures. Details can be found here. Safe Management Measures for Stabilisation Phase (27 September through 24 October 2021) In particular, enterprises should take note that: Permissible group sizes for social gatherings will be reduced to a maximum of 2… View ArticleRead More
As released by MOH yesterday, the government will be taking several actions to slow down community transmission. This is to reduce the risk of large spikes in cases. Please see below infographics on the below measures. In particular, enterprises should take note of the following: Updates to testing regimes 1. The mandatory Fast and Easy… View ArticleRead More
𝗠𝗘𝗗𝗜𝗔 𝗦𝗧𝗔𝗧𝗘𝗠𝗘𝗡𝗧 𝗦𝗥𝗔 𝗦𝗨𝗣𝗣𝗢𝗥𝗧𝗦 𝗧𝗛𝗘 𝗜𝗠𝗣𝗟𝗘𝗠𝗘𝗡𝗧𝗔𝗧𝗜𝗢𝗡 𝗢𝗙 𝗧𝗛𝗘 𝗣𝗥𝗢𝗚𝗥𝗘𝗦𝗦𝗜𝗩𝗘 𝗪𝗔𝗚𝗘 𝗠𝗢𝗗𝗘𝗟 (𝗣𝗪𝗠) 𝗙𝗢𝗥 𝗥𝗘𝗧𝗔𝗜𝗟 SRA supports the implementation of the Progressive Wage Model (PWM) for Retail to raise the wages of our retail team members by upgrading their skills, increasing their productivity and creating a clearer career pathway. This will ultimately enhance their lives and… View ArticleRead More
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