Students from ITE College Central, ITE College West and National Technological University attended the complimentary Service Excellence Workshop organised by SRA on 6 May 2022 to enhance their customer service skills and prepare themselves for internship/career in retail.

Yvon Bock, Founder and CEO, Hegen and Leon Bock, Co-Founder and COO, Hegen hosted our members at the Hegen Experiential Centre on 29 March 2022. We saw how they created a unique and compelling brand story and utilised the latest technology to become one of the fastest-growing brands in Singapore. Hegen also shared with participants branding tips and the importance of keeping up with the latest technological trends to develop a holistic customer experience.

With the reopening of borders, retailers can leverage on opportunities overseas for business growth. In 2022, Indonesia has gradually moved to re-open its economy and international borders, and economic recovery will likely accelerate. Join us in the inaugural Go Global webinar and learn on the Indonesian retail landscape, economic outlook and business trends from our esteemed panel of speakers from Lippo Malls Indonesia and PT Savills Indonesia. Learn, Land and Localise with GlobalConnect@SBF’s complimentary in-market assistance for your overseas expansion plans.

Futuristic retail topics are hot on the agenda at eTail Asia 2022, as it makes a live and in-person return after 2 years. The event aims to share new industry innovations, provide tips to help businesses increase their profits, and help professionals develop new connections within the retail industry.

Join our webinar and hear from our speakers on how to: • Use data to adapt your retail strategies to thrive in the new normal • Create a framework to start collecting data effectively • Use free tools to access industry meta data and measure your performance against your competitors • Integrate data with simple solutions to support marketing and increase sales • Embark on data projects with government support and schemes

The Focus Group Discussion on Progressive Wage Model (PWM) for the Retail Industry was held virtually on Monday, 28 March 2022. Hosted by the Tripartite Cluster for Retail (TCR) Chair Ms. Yeo Wan Ling, the FGD covered topics like the New Local Qualifying Salary (LQS) requirements with effect from 1 September 2022, Implementation Timeline of the various Progressive Wages Moves as well as the Progressive Wage Credit Scheme (PWCS) which was announced at the recent Budget 2022.

The Singapore Retailers Association unveiled its New President, Office Bearers and Council Members for the term FY 2022 – 2024 at the 44th Annual General Meeting on Wednesday, 23 March. Mr Ernie Koh, Chairman of Commune Lifestyle Pte Ltd, was elected as SRA’s new President. He takes the helm from Mr R Dhinakaran, who has served 3 consecutive terms (2-year each) since 2016. Mr Douglas Benjamin and Ms Gan Siok Hoon were elected Vice-Presidents with Mrs Helen Khoo as Honorary Secretary and Mr Pang Fu Wei appointed the Treasurer.

Still thinking whether you should join us for our study mission to NYC in Jan 2022? Join us in this webinar where Mr Glenn Koh, Vice President, Marketing and Leisure Trade (West Coast), Singapore Tourism Board who will share a glimpse of life in New York in this post pandemic era and also how STB can help promote local brands in US.

Join us LIVE on Facebook as we unveil the winner of the EXSA (Retail) 2021 Service SuperStar Award! Find out what’s the success formula of our service champions and learn from the BEST in the industry. Take part in the live quiz and you may just win prizes like a 2-in-1 Steamboat & BBQ Grill and powerbanks!