Moving from pandemic to endemic, retailers in Singapore have to innovate and digitally transform themselves in more ways than one to drive and enhance customers’ engagement across omnichannel to personalise and improve their journey experience. Increasing brand awareness and differentiating yourselves would help your organisation emerge stronger amidst the new normal.

Customer experience is the bedrock of any service encounter. For any organisation to affirm its own strengths and improve its blind spots, mystery shopping is one valuable research method that can gather authentic and revealing data.

The Job Redesign Framework for Retail aims to help retailers build a future-ready and productive workforce in response to today’s growing digital economy, and is often regarded as one of the most effective approaches to increasing productivity for retail companies. This half-day workshop provides participants with a high lead overview of job redesign methodology and process, giving them a deeper understanding of what Job Redesign is, and the investment required to reap its benefits. Participants will also be equipped with a job Redesign template to help them kick-start job redesign at the workplace.

As announced by PM Lee at the National Day Rally 2021, the Progressive Wage Model (PWM) for Retail Industry will be implemented in September 2022. Join us in this industry engagement for an overview of the 4-ladders of PWM: job roles & career progression; training and upskilling; enhanced productivity; and wage rungs for Retail workers. This session is hosted by Tripartite Cluster for Retail (TCR) Chair Ms Yeo Wan Ling who is also Director at the NTUC U SME, and Mr. R Dhinakaran, SRA President. This is also a great opportunity to have your questions answered during the Q&A segment.

Join industry and AI experts as they share how AI have been deployed in the retail sector globally; from famous international brands to lesser-known SMEs. Learn and understand how you can generate predictive and prescriptive insights using data from ordinary solutions used by almost every retailer – from POS to social media, inventory to customer database, every bit of data collected everyday, are fuel to ignite the AI waiting to add its formidable capability to enhance the retailer’s business.

Partner with our Year 3 Business Digitalisation Track students. They are equipped with competencies in business digitalisation, including digital marketing. They will support you in planning and executing a customised digital commerce playbook for your business through

In the “New Retail” era, go beyond adopting current e-commerce applications and consider developing your own dynamic middle platform to conduct B2B and B2C marketing. Join industry experts as they share their insights on how digital transformation can be a way to pursue new and improved revenue streams and new business models.

GoSpree 8.8 Flash Deal – Are you ready to grab those Singtel E-vouchers on GoSpree at 12am? P.S. Use the Singtel E-vouchers to offset your purchase on no contract devices and gadgets like phones, tablets, earphones, power banks, speakers and smartwatches – Bookmark GoSpree and get notified when we go live! Not a GoSpree member?… View Article

This 2 and a half-day course is specially curated to provide a strategic understanding of how digital marketing could enhance your brand and lead to direct sales. It would take a deep dive into different platforms, strategies and marketing tools, and also explore the role of entertainment via videos and live streaming. During the workshop,… View Article