Promote Customer Centric Culture for Quality Service
SSG Course Reference Number: TGS-2019503121
As service leaders at our work environment, it is critical to build quality service through promoting a customer centric culture, a culture where there is strong desire for teams to provide value-added, positive consumer experience.
- Demonstrate the characteristics of a role model that reflect the organisation’s vision, mission and values
- Encourage team to deliver quality service
- Promote a customer-centric culture within the service environment to achieve service excellence
- Monitor performance of self and team to ensure consistency with the organisation’s guidelines
Course Duration: 2 full days
Time : 9am to 6pm
Delivery Mode: Online via ZOOM
Participants are required to prepare a laptop or PC with webcam, or Tablets to view training materials and complete compulsory assessments.
Course Dates in Year 2022
Mar (17 & 18); Apr (21 & 22); May (19 &20); Jun (16 & 17); Jul (14 & 15); Aug (18 & 19); Sep (15 & 16); Oct (13 & 14); Nov (17 & 18); Dec (15 & 16)
WEF 1 Jan 2022, Singaporean and Singapore PR are eligible for up to 50% Course Fee Funding and Absentee Payroll funding capped at $4.50 per hour*
Eligible Singaporeans who are self-sponsored applicants may use SkillsFuture Credit (SFC) to pay or offset the course fees.
The applicant should have at least 5 GCE “N” Level passes (including English) or a minimum Level 6 for English Employability Skills WSQ-WPL (Comprehensive) and at least 2 years of working experience in the retail industry or holding an assistant supervisor position in the retail industry. In exceptional circumstances, applicants with extensive retail experience may also be considered.
A Statement of Attainment (SOA) issued by SkillsFuture Singapore will be awarded to the individual when he/she successfully completed each module and assessed to be competent.
*All applications for training grant are subjected to SSG’s final approval.
SSG funding is applicable till 06-04-2023