Promote Customer Centric Culture for Quality Service

Service Leadership (RET-CEX-3014-1.1) (Synchronous e-learning)

SSG Course Reference Number:  TGS-2019503121

Being a customer-centric company is more than just offering good customer service.  It is about putting your customer at the core of your business, where every process is designed and executed with customer satisfaction in mind.

As service leaders at our work environment, it is critical to build quality service through promoting a customer centric culture, a culture where there is strong desire for teams to provide value-added, positive consumer experience.

Key Takeaways
  • Demonstrate the characteristics of a role model that reflect the organisation’s vision, mission and values
  • Encourage team to deliver quality service
  • Promote a customer-centric culture within the service environment to achieve service excellence
  • Monitor performance of self and team to ensure consistency with the organisation’s guidelines


Course Duration: 2 full days
Time : 9am to 6pm

Delivery Mode: Online via ZOOM

Participants are required to prepare a laptop or PC with webcam, or Tablets to view training materials and complete compulsory assessments.

Course Dates in Year 2022

Mar (17 & 18); Apr (21 & 22); May (19 &20); Jun (16 & 17); Jul (14 & 15); Aug (18 & 19); Sep (15 & 16); Oct (13 & 14); Nov (17 & 18); Dec (15 & 16)

WEF 1 Jan 2022, Singaporean and Singapore PR are eligible for up to 50% Course Fee Funding and Absentee Payroll funding capped at $4.50 per hour*

Eligible Singaporeans who are self-sponsored applicants may use SkillsFuture Credit (SFC) to pay or offset the course fees.

Entry Requirements:

The applicant should have at least 5 GCE “N” Level passes (including English) or a minimum Level 6 for English Employability Skills WSQ-WPL (Comprehensive) and at least 2 years of working experience in the retail industry or holding an assistant supervisor position in the retail industry.  In exceptional circumstances, applicants with extensive retail experience may also be considered.

A Statement of Attainment (SOA) issued by SkillsFuture Singapore will be awarded to the individual when he/she successfully completed each module and assessed to be competent.

*All applications for training grant are subjected to SSG’s final approval.

SSG funding is applicable till 06-04-2023

Register Here