Develop Quality Service for Retail Operations

Service Planning and Implementation (RET-CEX-4016-1.1) (Synchronous e-learning)

SSG Course Reference Number:  TGS-2019503160

Consumers’ preferences are often associated with the quality of services delivered by the organisation. Leverage great customer service experiences to stand out from your competitors, grow your customer base and attract more sales.

Key Takeaways

  • Develop service operations plan that is in line with the organisation’s customer-focused strategy
  • Communicate service operations plan to team effectively
  • Evaluate performance of service operations against organisation’s KPI
  • Take corrective actions to improve service operations performance


Course Duration: 2 full days
Time : 9am to 6pm

Delivery Mode: Online via ZOOM

Participants are required to prepare a laptop or PC with webcam, or Tablets to view training materials and complete compulsory assessments.

Course Dates in Year 2022

Jul (26 & 27); Aug (2 & 3); Sep (6 & 7); Oct (4 & 5); Nov (1 & 2); Dec (6 & 7)

Full fees (before GST and SSG subsidy): $650

Singaporean and Singapore PR are eligible for up to 70% Course Fee Funding and Absentee Payroll funding capped at $4.50 per hour*

Eligible Singaporeans who are self-sponsored applicants may use SkillsFuture Credit (SFC) to pay or offset the course fees.

Entry Requirements:

The applicant should have at least 5 GCE “N” Level passes (including English) or a minimum Level 6 for English Employability Skills WSQ-WPL (Comprehensive) and at least 2 years of working experience in the retail industry or holding an assistant supervisor position in the retail industry.  In exceptional circumstances, applicants with extensive retail experience may also be considered.

A Statement of Attainment (SOA) issued by SkillsFuture Singapore will be awarded to the individual when he/she successfully completed each module and assessed to be competent.

*All applications for training grant are subjected to SSG’s final approval.

SSG funding is applicable till 02-04-2023