Retailer of the Year
- Company Achievements and Milestones that showcases remarkable progress, growth, and contributions within the industry.
- Innovative Strategies and Creative Solutions that drive positive change and shape the future of the retail landscape.
- Success in terms of sales performance, customer response, and the ability to meet objectives, demonstrating effectiveness in satisfying consumer needs and preferences.
- Impact on the retail Industry in efforts to redefine the retail landscape, elevate industry standards, and enhance the overall profile and image of the retail industry in Singapore.
Smart Checkout Experience
- Implementation of advanced technologies (e.g., AI, mobile POS, self-checkout, digital wallets) that improve the checkout process and elevate customer convenience.
- Reduction in waiting time, streamlined transaction processes, and measurable improvements in checkout speed and accuracy.
- Positive customer feedback and high adoption rates demonstrating ease of use, satisfaction, and enhanced overall shopping experience.
- Effectiveness in reducing manpower strain, improving staff productivity, and contributing to business efficiency and profitability.
- Flexibility of the solution to be scaled across multiple outlets or formats, and its adaptability for future technological advancements and customer behaviors.
Most Innovative Digital Storefront
- Intuitive navigation, visual appeal, mobile responsiveness, and overall user-friendliness that encourage engagement and conversions.
- Use of cutting-edge digital tools such as AI, AR/VR, chatbots, virtual try-ons, or personalization engines to create a unique and immersive online shopping experience.
- Ability to tailor content, product recommendations, and promotions based on customer behavior and preferences, fostering loyalty and deeper connection.
- Measurable success in traffic, sales conversions, average order value, and repeat purchases that demonstrate strong business impact.
- Seamless integration between online and offline channels that enhances customer convenience and provides a consistent brand experience.
Best Eco-Friendly Store Design
- Use of eco-friendly, recycled, or responsibly sourced materials in store fittings, displays, and infrastructure.
- Implementation of energy-saving systems (e.g. LED lighting, solar panels, efficient HVAC) and measures to reduce water usage, packaging, and overall waste.
- Creative and forward-thinking green design elements such as indoor plants, natural ventilation, daylighting, or modular displays that support reuse and sustainability.
- Demonstrated efforts in reducing carbon footprint, achieving green certifications (e.g. BCA Green Mark), or adopting sustainable supply chain practices.
- In-store initiatives or displays that promote eco-conscious behavior and educate customers on sustainability practices or product impact.
Social Impact & Community Champion
- Initiatives that meaningfully support local communities, including partnerships with charities, grassroots organizations, and social enterprises.
- Demonstration of inclusive hiring, support for underrepresented groups, and ethical business practices that promote social good.
- Encouragement of staff involvement in volunteer work and fostering a corporate culture centered around giving back and social responsibility.
- Clear evidence of long-term commitment and measurable outcomes that positively affect individuals or communities.
- Unique and impactful initiatives that creatively address societal challenges or improve community wellbeing in new ways.
Best In-Store Customer Experience
- Thoughtful layout, ambiance, accessibility, and aesthetics that enhance comfort and ease of shopping.
- High levels of personalised service, knowledgeable staff, and responsiveness that create a memorable customer journey.
- Integration of tools such as AR/VR, smart mirrors, self-checkouts, or digital signage that improves convenience and interaction.
- Seamless and consistent experience from entry to checkout, including returns, exchanges, and customer support.
- Use of feedback mechanisms and loyalty programs that show strong customer satisfaction, retention, and advocacy.
Best Online Marketplace Experience
- Intuitive navigation, mobile responsiveness, visual appeal, and a seamless shopping journey from search to checkout.
- Availability of features and services that help sellers grow—such as analytics dashboards, marketing tools, training resources, and onboarding ease.
- Use of smart technologies like AI recommendations, real-time tracking, personalised content, and secure payment systems to enhance customer and seller experience.
- Strong measures in place for dispute resolution, secure transactions, product authenticity, and consistent delivery standards.
- Demonstrated ability to support local businesses, grow seller ecosystems, and deliver meaningful outcomes in terms of reach, engagement, and transaction volume.