The Retail Awards 2025 recognise excellence, innovation, and resilience across the retail industry in Asia. These prestigious awards honour retailers that have demonstrated outstanding performance, creativity, and a strong commitment to their customers during the qualifying period from 1 May 2024 to 30 April 2025.

From groundbreaking customer experiences to impactful sustainability efforts, the awards celebrate those who are shaping the future of retail. Open to retailers across Asia, this is your chance to gain regional recognition and showcase your achievements on a prominent industry platform.

The Public Voting Awards highlight retail brands that have earned the trust and admiration of their customers. Open to the general public, these awards invite consumers to vote for the brands they truly love, based on personal experiences and authentic connections. It’s a unique opportunity to build brand credibility, increase engagement, and spotlight genuine customer loyalty.

Judging Criteria

 

 

Best E-commerce Experience

1. User Experience & Accessibility

  • Delivers a user-friendly, fast, and accessible online platform that ensures smooth navigation and check out process across all devices.

2. Customer Engagement & Support

  • Provides excellent digital customer service with personalised interactions, efficient communication channels, and reliable support.

3. Innovation & Business Impact

  • Utilises advanced technology and efficient logistics to offer secure transactions, timely fulfillment, and innovative features that enhance the overall shopping experience.

 

 

Best Shopping Centre

1. Commercial Curation & Tenant Diversity

  • Presents a thoughtfully curated mix of retail tenants that reflect market trends, meet customer needs, and drive consistent footfall and engagement.

2. Overall Customer Experience

  • Assesses the overall comfort, cleanliness, accessibility, and atmosphere of the shopping centre, contributing to a pleasant and welcoming visitor experience.

3. Design, Innovation & Sustainability

  • Considers the quality of architectural design, integration of technology, and implementation of environmentally sustainable practices that enhance the centre’s appeal and functionality.

 

 

 

Retailer of the Year (People’s Choice )

1. Customer Experience & Service Excellence

  • Demonstrates a strong commitment to delivering customer-centric experiences that exceed expectations and foster long-term loyalty.

2. Brand Identity, Merchandising & Product Diversity

  • Exhibits a cohesive and compelling brand presence through strategic visual merchandising and a well-curated, diverse product range that reflects brand values and provides customers with a broader selection to meet varied preferences.

3. Innovation & Business Impact

  • Applies innovative use of technology, marketing strategies, or operational enhancements to improve the customer experience and drive measurable sales performance.