The Retail Awards 2025 celebrate excellence, innovation, and resilience within the retail industry across Asia. These awards honour outstanding retailers who have demonstrated exceptional performance, creativity, and customer commitment during the qualifying period from 1 May 2024 to 30 April 2025.
From breakthrough customer experiences to impactful sustainability initiatives, the awards shine a spotlight on those shaping the future of retail. Open to retailers operating within Asia, this is your opportunity to gain industry-wide recognition and showcase your achievements on a regional stage.
Judging Criteria
Department Store of the Year
1. Customer Experience & Service Excellence
- Demonstrates a strong commitment to delivering customer-centric experiences that exceed expectations, personalised support across different departments/ brands, and fosters long-term loyalty
2. Brand Identity, Merchandising & Product Diversity
- Exhibits a cohesive and compelling brand presence through strategic visual merchandising and a well-curated, diverse product range that reflects brand values and provides customers with a broader selection to meet varied preferences.
3. Innovation & Business Impact
- Applies innovative use of technology, marketing strategies, or operational enhancements to improve the customer experience and drive measurable sales performance.
Supermarket of the Year
1. Customer Experience & Service Excellence
- Demonstrates a strong commitment to delivering customer-centric experiences that exceed expectations, personalised support across different departments/ brands, and fosters long-term loyalty
2. Brand Identity, Merchandising & Product Diversity
- Exhibits a cohesive and compelling brand presence through strategic visual merchandising and a well-curated, diverse product range that reflects brand values and provides customers with a broader selection to meet varied preferences. Offers a wide variety of quality products, including fresh produce and essentials, with effective stock management and competitive pricing.
3. Innovation & Business Impact
- Applies innovative use of technology, marketing strategies, or operational enhancements to improve the customer experience and drive measurable sales performance.
Fashion Retailer of the Year
1. Customer Experience & Service Excellence
- Demonstrates a strong commitment to delivering customer-centric experiences that exceed expectations, personalised support across different departments/ brands, and fosters long-term loyalty
2. Brand Identity, Merchandising & Product Diversity
- Exhibits a cohesive and compelling brand presence through strategic visual merchandising and a well-curated, diverse product range that reflects brand values and provides customers with a broader selection to meet varied preferences.
3. Innovation & Business Impact
- Applies innovative use of technology, marketing strategies such as staying ahead of fashion trends, or operational enhancements to improve the customer experience and drive measurable sales performance.
Electronics & Hardware Retailer of the Year
1. Customer Experience & Service Excellence
- Demonstrates a strong commitment to delivering customer-centric experiences that exceed expectations, personalised support across different departments/ brands, and fosters long-term loyalty
2. Brand Identity, Merchandising & Product Diversity
- Exhibits a cohesive and compelling brand presence through strategic visual merchandising, including up-to-date selections of electronics or hardware products, that reflects brand values and provides customers with a broader selection to meet varied preferences.
3. Innovation & Business Impact
- Applies innovative use of technology, marketing strategies, or operational enhancements to improve the customer experience and drive measurable sales performance.
Lifestyle Retailer of the Year
1. Customer Experience & Service Excellence
- Demonstrates a strong commitment to delivering customer-centric experiences that exceed expectations, personalised support across different departments/ brands, and fosters long-term loyalty
2. Brand Identity, Merchandising & Product Diversity
- Exhibits a cohesive and compelling brand presence through strategic visual merchandising and a well-curated, diverse product range that reflects brand values and provides customers with a broader selection to meet varied preferences.
3. Innovation & Business Impact
- Applies innovative use of technology, marketing strategies, or operational enhancements to improve the customer experience and drive measurable sales performance.
Home & Living Retailer of the Year
1. Customer Experience & Service Excellence
- Demonstrates a strong commitment to delivering customer-centric experiences that exceed expectations, personalised support across different departments/ brands, and fosters long-term loyalty
2. Brand Identity, Merchandising & Product Diversity
- Exhibits a cohesive and compelling brand presence through strategic visual merchandising, such as smart home technology, and a diverse product range that reflects brand values and provides customers with a broader selection to meet varied preferences.
3. Innovation & Business Impact
- Applies innovative use of technology, marketing strategies, or operational enhancements to improve the customer experience and drive measurable sales performance.
Beauty & Cosmetics Retailer of the Year
1. Customer Experience & Service Excellence
- Demonstrates a strong commitment to delivering customer-centric experiences that exceed expectations, personalised support across different departments/ brands and foster long-term loyalty
2. Brand Identity, Merchandising & Product Diversity
- Exhibits a cohesive and compelling brand presence through strategic visual merchandising and a well-curated, diverse product range that reflects brand values and provides customers with a broader selection to meet varied preferences.
3. Innovation & Business Impact
- Applies innovative use of technology, marketing strategies such as beauty workshops, customer education or operational enhancements to improve the customer experience and drive measurable sales performance.
Jewellery & Accessories Retailer of the Year
1. Customer Experience & Service Excellence
- Demonstrates a strong commitment to delivering customer-centric experiences that exceed expectations, personalised support across different departments/ brands and foster long-term loyalty
2. Brand Identity, Merchandising & Product Diversity
- Exhibits a cohesive and compelling brand presence through strategic visual merchandising and a well-curated, diverse product range that reflects brand values and provides customers with a broader selection to meet varied preferences.
3. Innovation & Business Impact
- Applies innovative use of technology, marketing strategies, or operational enhancements to improve the customer experience and drive measurable sales performance.
Toys & Collectibles Retailer of the Year
1. Customer Experience & Service Excellence
- Demonstrates a strong commitment to delivering customer-centric experiences that exceed expectations, personalised support across different departments/ brands and foster long-term loyalty
2. Brand Identity, Merchandising & Product Diversity
- Exhibits a cohesive and compelling brand presence through strategic visual merchandising and a well-curated, diverse product range that reflects brand values and provides customers with a broader selection to meet varied preferences.
3. Innovation & Business Impact
- Applies innovative use of technology, marketing strategies, or operational enhancements to improve the customer experience and drive measurable sales performance.
Green Initiative Award of the Year
1. Sustainable Practices & Environmental Impact
- Implementation of eco-friendly initiatives such as waste reduction, energy efficiency, sustainable sourcing, packaging alternatives, or circular economy efforts that go beyond standard practices.
2. Community Engagement and Education
- Active efforts to engage customers, staff, and the wider community in sustainability through campaigns, workshops, in-store messaging, or partnerships that promote environmental awareness and action.
3. Creativity & Innovation
- Incorporates unique design concepts, interactive elements, or technology (e.g. digital displays, AR features) and implements original and effective eco-friendly solutions that set new standards or inspire change within the retail industry.
Experiential Store of the Year
1. Customer Satisfaction and Feedback
- Consistently receives outstanding reviews and positive feedback, demonstrating high levels of customer satisfaction and loyalty.
2. Personalisation and Engagement
- Provides customised, meaningful interactions that anticipate and meet customer needs, creating memorable experiences.
3. Innovation in Service Delivery
- Uses innovative technology or creative approaches to enhance convenience, accessibility, and overall customer journey.
Pop Up Experience of the Year (Commercial or Non-Commercial)
1. Customer Experience & Service Excellence
- Demonstrates a strong commitment to delivering customer-centric experiences that exceed expectations, personalised support across different departments/ brands, and fosters long-term loyalty
2. Creativity & Visual Appeal
- Assesses how well the pop-up uses innovative design, branding, and presentation to attract and engage customers. Looks at layout, aesthetics, and overall visual storytelling.
3. Innovation & Business Impact
- Applies innovative use of technology, marketing strategies, or operational enhancements to improve the customer experience and drive measurable sales performance.
Social Impact Award of the Year
1. Community Engagement & Innovation
- Seeks meaningful support for local communities through partnerships and creative initiatives that address societal needs.
2. Inclusive & Ethical Practices
- Demonstrates commitment to inclusive hiring, support for underrepresented groups, and socially responsible business conduct.
3. Employee Involvement & Impact
- Encourages active staff participation in volunteerism and clear, measurable outcomes demonstrating long-term social impact.