IN THE NEWS

The need to reimagine retail started as far back as the changing consumers’ lifestyle, globalisation and the advent of digitalisation. The recent pandemic catapulted and realised the change faster and stronger! In the past year, consumers experienced many changes including shopping from different brands and in different formats. Many shared that they are prepared to continue with their changes, post-pandemic. How should retail players respond?
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Join us in this webinar where Dr Ng Lee Keng, Associate Professor from Singapore Institute of Technology, will share what Customer Experience means for your retail business and what are the important considerations leading to customer satisfaction and retention. What’s more, SRA Members can participate in a Complimentary Mystery Shopping Project offered by SIT!
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Join us in this webinar where Dr Ng Lee Keng, Associate Professor from Singapore Institute of Technology, will share what Customer Experience means for your retail business and what are the important considerations leading to customer satisfaction and retention. What’s more, SRA Members can participate in a Complimentary Mystery Shopping Project offered by SIT!
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Singapore Retailers Association (SRA) and Singapore Food Manufacturers’ Association (SFMA) would like to invite you to learn about Pinduoduo’s dynamic interactive ecommerce model, their Global Outreach Program targeting imported goods and how brands can build up capabilities via marketing support from the platform.
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This half-day workshop provides participants with a high lead overview of job redesign methodology and process, giving them a deeper understanding of what Job Redesign is, and the investment required to reap its benefits. Participants will also be equipped with a job Redesign template to help them kick-start job redesign at the workplace.
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