We had an incredibly empowering and insightful afternoon at the CapitaLand SkillsFuture Queen Bee Seminar: Propelling Business Growth Through Customer Experience Mastery!

A heartfelt thank you to our partners, distinguished speakers, and enthusiastic attendees who helped make this session a resounding success. The collaborative energy in the room was inspiring, with valuable takeaways shared across the retail, education, and service leadership landscape.

From award-winning case studies to actionable insights on service excellence, the sharing from Singapore Airlines, TC Acoustic, Singapore Retailers Association (SRA), Nanyang Polytechnic, and World Mode Holdings opened up dynamic conversations on what it truly means to deliver world-class customer experiences in today’s retail climate.

As we continue to explore ways to future-proof businesses, the seminar reinforced a powerful message:
The future of retail is human-centric, tech-enabled, and experience-driven.

We’re proud to be part of this transformation, and even more excited to help drive the next wave of retail innovation and capability building through the Queen Bee Programme.

Here’s to shaping a smarter, more connected, and more engaging future for retail in Singapore!

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