Event Recap: AI in Action: Transforming the Everyday Retail Experience

What an amazing turnout this past Friday, 28 February 2025, at the Lifelong Learning Institute! Retailers came together for a valuable opportunity to explore how AI can grow and transform their businesses. It was an insightful day filled with new perspectives and deeper understanding of how AI is shaping the future of retail.

This is the first in a series of workshops in partnership with CapitaLand.

Key highlights included:
🚀 Revolutionising retail with GenAI – Microsoft Copilot Masterclass on AI adoption in the daily workflow and elevating end-to-end customer experience.
💻 Navigating new markets and transforming jobs – looking beyond the AI hype, seeing AI in action and getting value out of AI.
🔒 Retail renaissance reimagined – learn from Mastercard how emerging technologies and hyper-personalised consumer journeys are shaping the future of retail.
📊 Key trends shaping Singapore’s retail landscape – insights from market research leader NielsenIQ on shifting consumer sentiments, alongside AI trends in retail and actionable strategies to address consumer concerns.
💡 Harnessing AI in Learning and Development – discover how AI is transforming the retail sector’s Learning and Development and how the innovPlus and innovSpur grants by the Institute for Adult Learning (IAL) drive business growth.

We would like to express our sincere appreciation to Sean Ho from CapitaLand – your dedication and hard work played a huge role in making this event a great success.

A special thank you to speakers from NielsenIQ, NetAssist Services Pte Ltd, Singapore Retailers Association, Mastercard and Institute for Adult Learning (IAL) for your valuable and insightful sharing.

We’re also incredibly grateful to Lifelong Learning Institute (LLI), Singapore Business Federation (SBF), Singapore National Employers Federation (SNEF) and Singapore Institute of Retail Studies (SIRS) for your unwavering support.

We can’t wait to see where this journey takes us next! Stay tuned for more exciting workshops ahead.

#CapitaLand #AIinAction #FutureofRetail #MicrosoftCopilot #Mastercard #NielsenIQ #InstituteforAdultLearning #LifelongLearningInstitute #SBF #SNEF #SingaporeInstituteofRetailStudies