As our Membership Executive, you will grow and look after SRA's community of member companies, from independent retailers to established brands. You will bring new members in, help them get value from day one, and keep them engaged so they renew and recommend SRA to others.
What you'll do
- Identify and reach out to prospective members, run membership presentations, and convert leads into Ordinary and Associate Members
- Manage the full membership cycle: applications, onboarding, renewals, invoicing follow-ups and records
- Be the go-to contact for members, answering queries and connecting them to the right SRA programmes, events and resources
- Plan and run member engagement activities such as networking sessions, member briefings and welcome events
- Maintain clean, up-to-date member data in the CRM and track metrics like retention, growth and engagement
- Gather member feedback and turn insights into ideas for new benefits and services
- Promote member benefits through newsletters, social media and partner collaborations with the communications team
- Support SRA's flagship events and Council or committee meetings where needed
What you'll bring
- Diploma or degree in Business, Marketing, Communications or a related field
- At least 1 to 2 years of experience in membership, account management, business development or customer relations; experience in retail or a trade association is a plus
- Confident relationship builder who enjoys meeting people and is comfortable with outreach and follow-up
- Organised and detail-oriented, with experience using a CRM or managing contact databases
- Strong written and verbal communication skills
- Willing to support events outside office hours occasionally
Singapore Retailers Association
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