Nominations for Excellent Service Award (EXSA) 2026 (Retail)
Nominate Your Employees for SRA Excellent Service Award (EXSA) by 17 May 2026!
Contact Us for Nomination Forms or Enquiries:
Ms Elise Lee at elise.lee@sra.org.sg or Ms Michele Ng at michele.ng@sra.org.sg
ABOUT EXSA
Launched in 1994, the Excellent Service Award or EXSA is a national award that recognises individuals who have delivered quality service. It seeks to develop service models for staff to emulate and to create service champions. Organisations with EXSA staff are committed to achieving service excellence. They seek to deliver superior service through service champions in their organisations.
Award Objectives
- Inspire service staff to scale new heights
- Identify service role models
- Encourage service champions
- Recognise the efforts of service staff
Award Categories
The Excellent Service Award is conferred at three levels:
- Silver Award
- Gold Award
- Star Award
Companies may nominate both front- and back-end employees for any of the three categories - Silver, Gold and Star Award.
Eligibility Criteria
The Excellent Service Award is open to all individuals from all levels in the organisation.
Nominees must meet the following criteria.
EXSA 2026 qualifying period is from 1 Apr 2025 to 31 Mar 2026.
All EXSA recipients will receive a certificate of recognition and an exclusive Excellent Service Award badge. Additionally, they will receive an invitation to the EXSA Ceremony in celebration of their merits.
A framed certificate will also be presented to companies in recognition of their remarkable efforts in elevating the service excellence in their organisation.
Please click here to find out more information.