Improve Productivity Performance for Service Excellence

Productivity Improvement (RET-INO-3007-1.1) (Synchronous e-learning)

SSG Course Reference Number:  TGS-2019503051

Retail businesses are continually seeking improved productivity in retail performance.
Key Takeaways
  • Identify potential areas and opportunities for productivity measurement and improvement
  • Select and implement tools and techniques for productivity improvement
  • Monitor and analyse productivity performance data
  • Recommend productivity improvement


Course Duration: 2 full days
Time : 9am to 6pm

Delivery Mode: Online via ZOOM

Participants are required to prepare a laptop or PC with webcam, or Tablets to view training materials and complete compulsory assessments.

Course Dates in Year 2022

Mar (10 &11);  Apr (7 & 8);  May (12 & 13); Jun (9 & 10); Jul (7 & 8); Aug (11 & 12); Sep (8 & 9); Oct (6 & 7); Nov (10 & 11); Dec (8 & 9)

WEF 1 Jan 2022, Singaporean and Singapore PR are eligible for up to 50% Course Fee Funding and Absentee Payroll funding capped at $4.50 per hour*

Eligible Singaporeans who are self-sponsored applicants may use SkillsFuture Credit (SFC) to pay or offset the course fees.

Entry Requirements:

The applicant should have at least 5 GCE “N” Level passes (including English) or a minimum Level 6 for English Employability Skills WSQ-WPL (Comprehensive) and at least 2 years of working experience in the retail industry or holding an assistant supervisor position in the retail industry.  In exceptional circumstances, applicants with extensive retail experience may also be considered.

A Statement of Attainment (SOA) issued by SkillsFuture Singapore will be awarded to the individual when he/she successfully completed each module and assessed to be competent.

*All applications for training grant are subjected to SSG’s final approval.

Funding is applicable till 05-04-2021, pending for renewal.